Get paid like the big guys, with respect.
It’s like having your own AR department, without the payroll expense.
The best advice for dealing with the company is acknowledging that you will probably experience problems receiving a payment. Most companies receive many claims per year, so the one from your business could easily be disputed.
When you start a dispute against a decision, you must figure out exactly why the payment was declined. Currently, there is a trend towards transparency where policies and declines are concerned. Yet, sometimes, the insurance company will not explain why they declined a claim. In that case, question the representative until you get a satisfactory answer.
If a company references anything in a client's contract, have them review the document. You can also review this clause yourself. Then, search for any supporting information that helps you argue your claim.
It is best to start by being polite and become more assertive only if needed. It is essential to stay polite when you have regular interaction with the provider.
Do as much communication as possible through written words. If you must converse on the phone, keep track of conversation summaries, who you spoke to, their title, the date of your conversation, and the phone number dialed.
Many companies only respond when you show that you can use leverage. For instance, your financial services company, government agencies, and professional organizations can help you put pressure on a provider. You can get these groups involved by copying them in on any email correspondence with a company.
An insurance company can refuse to pay for a client's claim. When this occurs, you will likely start disputing their decision. Following these tips can help you succeed in this process.
